Terms & Conditions of Hire

Wardrobe Works Ltd Premises: Studio 10, Stronsay House, Beacon Crescent, Hindhead, GU26 6UG
  1. CONDITIONS OF HIRE: It is understood and agreed by the hirer that all items hired are subject to the following conditions:
  1. The hire charge shall be shown on the agreement invoice.
  2. Any applicable carriage charges shall be paid for by the hirer.
  3. No hire goods will be guaranteed or booked until the full hire payment is made and received by Wardrobe Works Ltd.
  4. All items remain the property of “Wardrobe Works Ltd”.
  5. All items hired shall be the responsibility of the named person on the invoice whilst on hire.
  6. The hiring of items will be to the person or company named on the agreement invoice and to no other.
  7. Any damage to item(s) whilst on hire shall be paid for by the hirer, at the rate determined by Wardrobe Works Ltd.
  8. Any loss whilst on hire shall be paid for by the hirer, at the full replacement value without any deductions for hire charges applied to be made.
  9. All items will be returned by the “Hire End Date” shown on agreement invoice. Failure to return the goods by the stated date shall incur excess charges at the hire rate of at least a 7-day rental period per item outstanding.
  10. Should loss occur during the hire period or during the return, it is the responsibility of the hirer to inform Wardrobe Works Ltd. as soon as possible.
  11. The hirer is responsible for ensuring all goods are returned in their original packaging and/or boxes. All items not returned in their original packaging and/or boxes will be charged for at a rate to be determined by Wardrobe Works Ltd.
  12. The hirer is responsible for ensuring all goods are returned with original Wardrobe Works labels Missing labels will be charged for at a rate of £15.00 per label.
  13. The hirer is responsible for ensuring goods returned via Courier service or in-person are packed and returned in a safe and secure way.
  14. It is advised that you use an insured method of carriage through your local post office or a courier company. Any loss or damage of hire goods will result in the replacement or repairs cost being charged.
  15. Unless otherwise agreed, full hire payment will be paid in advance to secure the hire goods for the agreed date.
  16. In lieu of a deposit, all goods hired will be liable for the hirer’s card details to be held securely against any damage, loss, or theft of/to the goods.
  17. Where it has been agreed in writing with a hirer that Wardrobe Works Ltd. will accept a Purchase order to reserve the hire goods, full cleared payment must be made prior to the hire start date. Failure to make payment in full may result in non-delivery of hire goods.
  18. On cancelled orders, no refunds will be made unless 7 working days’ notice is given prior to the collection date. Orders placed & cancelled within the 7 days forfeit the right to any refund.
  19. Any such cancelled orders outside of 7 days will be entitled to a refund up to a maximum of 50% charge per costume / item to defray costs.
  20. Cancellations must be made by email by the named person on the hire agreement. Cancellations by a third party will not be accepted.
  21. Any refunds due will be credited to the bank account used to pay for the order. only and to the card or bank account that original hire payment was made from.
  22. Wardrobe Works Ltd. will not be held responsible for any hire items being unsuitable, or for any items fitting incorrectly due to incorrect size information being issued.
  23. It is the hirers responsibility to use the hire goods fit for the purpose intended, and no liability will rest with Wardrobe Works Ltd. for misuse or unsuitability that may result in injury or claim.
  24. Wardrobe Works Ltd. will not refund on any hire orders due to unsuitability or fit which may result in the hire goods being unworn / unused.
  25. It is the hirers sole responsibility to adequately insure the goods against accidental loss or damage for the entire hire period. The goods are the responsibility of the hirer from the point of leaving the premises to return to the premises.
  26. Any damage to any hired items during the hireperiod will be assessed upon return of the goods and charged accordingly if necessary.
  27. Wardrobe Works Ltd. reserves the right to refuse or cancel a hire.
  28. Refusal to comply with Wardrobe Works Ltd terms of hire could result in your order being cancelled.
  29. Shipping charges are the responsibility of the hirer. Goods must only be shipped back to the business address shown on the hire agreement. Drop points are forbidden and will incur extra charges.
  1. Definitions and Interpretation

2.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings, and each reference to the singular form shall include the plural and vice versa where appropriate:

“Accessory”Means any item for hire that is not considered to be a piece of clothing. Examples include glasses, jewellery, braces, belts.
“Costume”Means an individual item of clothing or an accessory.
“Business”Means any business, trade, craft, or profession carried on by you or any other person/organisation;
“Business Day”Means, any day other than a Saturday, Sunday, or bank holiday;
Consumer”Means a customer or hirer as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions, means a customer to whom Wardrobe Works Ltd hire a garment or accessory.
“Contract”Means the legally binding agreement for the hire of a garment or accessory by the hirer from Wardrobe Works Ltd.
“Garment”Means an item of clothing or any other accessory supplied by Wardrobe Works Ltd and hired by hirer subject to these Terms and Conditions. Where more than one item is hired under an Order, it means and includes all such items.
“Hire”Means the hire of a garment or accessory by the hirer subject to these Terms and Conditions.
“Hire Fees”Means the total sum payable by the hirer for the hire of a garment or accessory (not including the Security Deposit)
“Hire Period”Means the period for which the hirer hires a garment or accessory, not exceeding 21- days in total.
“Month”Means a calendar month.
“Order”Means an order for the hire of a garment(s) placed by the hirer, in the proscribed form, and subject to the terms and conditions of hire.



Means our acceptance and confirmation of your order.
“Premises”Means our premises address from which the hirers designated courier, or the hirer, can collect a garment or accessory, and to where the garment or accessory will be returned.
“Price List”Means our price list, current at the date of the start of the Hire Period.
“Regulations”Means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
“Security Deposit”Means the sum payable to cover the non-return, loss, theft or damage of a garment or accessory hired by the hirer.
“Writing”And any similar expression, includes electronic communications whether sent by email or text message or other means.
“You”Means You, the hirer of a garment or accessory, being a Consumer who is a person aged at least 18.
“We/Us/Our”All of these refer to Wardrobe Works.

Information About Us


These Terms and Conditions are the standard terms for the hire of costumes and accessories to consumer customers by Wardrobe Works Ltd a Private Limited Company registered in England under number 14601816 whose registered address is Office 4 219 Kensington High Street, Kensington, London, England, W8 6BD and, whose main trading address is: Studio 10, Stronsay House, Beacon Crescent, Beacon Hill, Hindhead, GU26 6UG.

  1. Product Details

We shall maintain all garments that we hire to you and other customers to at least the standard that is generally accepted as the minimum standard in the trade of costume clothing hire to the Film, TV, stills, commercial and media industries.

1.1 Each garment is inspected, cleaned and, where necessary, repaired by us prior to despatch. Please note that while all due care is taken, Wardrobe Works Ltd costumes are vintage items. Because of this, small marks or defects may occur.

1.2 We do not provide any advice as to whether any garment or accessory that you intend to hire will be suitable for any particular purpose or occasion that you inform us you have in mind; accordingly, you must satisfy yourself in that respect.

1.3 We offer a ‘measuring service’ at a nominal charge. You should contact us at the time of ordering to use this service.

  1. Hire Period

2.1 The Hire Period shall be chosen in your order and confirmed in our order confirmation.

2.2 You may extend the Hire Period by contacting us. This can be done by email in the first instance. We cannot guarantee that any request for a hire extension will be met and will be subject always to the existence of prior reservations made by other customers. We shall use all reasonable endeavours to satisfy Your request for any extension but cannot guarantee the availability of the garment to you beyond the end of the pre-existing hire period. We hire in 7, 14, and 21-day cycles. Should you require the item for longer than 21 days please contact us directly.

  1. Security Deposit

In addition to the Hire Fees Wardrobe Works will hold the hirers credit or debit card details as security against damage, loss, or theft.

3.1 At the end of the Hire Period, we shall fully inspect the Garment upon its return by You. If the Garment requires routine cleaning, repair, maintenance, or replacement which is the result of normal wear and tear, no charge will be made against the hirers card.

3.2 In the event that, due to anything other than normal wear and tear occurring during the Hire Period, either replacement or additional cleaning repair and / or maintenance is required, We shall invoice the appropriate costs, and charge the amount to the card held.

3.3 We shall provide You with the reasons for such charges in writing, including all relevant calculations and pricing information.

  1. Fees and Payment

4.1 When placing your order, you will be required to pay the full charge to secure your order. The Hire Fees for the Garment will be shown at the time of placing your order.

4.2 We may, from time to time, offer special prices, discounts, and other promotional offers. Any such special prices will be valid only for the period advertised. Orders placed during such a period will be accepted at the special price even if we do not execute the Order until after the period has expired.

4.3 The Hire Fees will be determined by reference to the length of the hire period, the type of garment, the price List current at the time of the start of the hire period and any additional items which may be included in the hire, as set out in the order.

4.4 Payment of Hire Fees may be made by credit or debit card.

  1. Cancellation of Orders

5.1 Any cancellation of an accepted order will be subject to the following:

5.1.1 Cancellations will only be accepted if made by the hirer, or a bona fide representative of the hirer.

5.1.2 No refunds will be made on any orders unless 7-working days’ notice is given prior to the hire start date of the order.

5.1.3 Orders placed and/or cancelled within this 7-workingday period forfeit the right to any refund.

5.1.4 Any orders cancelled before the 7-working day before the hire start date will receive up to a 50% refund.

5.2 If Your cancellation is due to what we reasonably consider to be exceptional circumstances, Wardrobe Works may in our discretion reduce or waive the right to any amount claimable by us under any provision of Sub-Clause 6.1.2 above.

  1. Collection, Hire and Return

6.1 The Hire Period begins at 9am on the date stated in the Order. This is the time from which the Garment will be ready for collection from our premises or will be shipped to the address given on the order via the shipping method selected at the checkout of the order.

6.2 You should check the garment at the time of collection or on receipt. If there is anything missing or if there is any unforeseen visible damage to the garment, you should inform us immediately.

6.3 You may only collect the order, or the order will only be dispatched the once all payments required have been made by that time.

6.4 We shall use all reasonable endeavours to ensure that the garment is ready for collection or shipping at the start of the Hire Period.

6.5 The Hire Period ends on 5pm on the date stated in the order. A garment returned late will incur an excess charge as per Clause 9 in the Terms & Conditions of Hire. A garment may be returned early; however, we are unable to issue any refunds of any kind for early returns.

6.6 At the end of the Hire Period or any period of extension of Hire agreed by Us, You shall return the Garment to the Premises on the relevant day by no later than 5pm.

  1. Use and Care of the Garment

7.1 You may only use and wear the garment for the normal purpose for which it is intended.

7.2 All garments must be worn, fastened, used, and stored in a safe and correct manner, and in accordance with any instructions that we give to You.

7.3 You may not remove any labels from the garment.

7.4 You may not make any adjustment to the Garment beyond that which is appropriate and usual for that particular Garment in normal use.

7.5 You may only affix jewellery or other accessories to the Garment where such affixation is not likely to damage the Garment in any way.

7.6 You shall always treat a Garment with a reasonable level of care and shall ensure that to the extent reasonably possible it is kept as clean and in the same condition as it was when [collected by or delivered to you. This is subject always to a reasonable level of wear and tear in normal use.

7.7 You shall not attempt to make any repair to the Garment without our explicit prior consent. When you contact us seeking Our consent, we shall have the option of replacing the Garment, repairing the Garment Ourselves or granting You permission to make the necessary repairs. The cost of such replacement or repairs shall be borne by you.

  1. Your Responsibilities

8.1 You are responsible for ensuring that You (or any other person) do not engage in any activity when wearing a Garment that might give rise to a risk of damage to the Garment or injury to You or any other person.

8.2 We do not provide any form of insurance and it is therefore Your responsibility to decide whether to obtain insurance and if You decide to take out insurance You should ensure that it is suitable and that You are covered by it for the duration of the Hire Period including any extension of it. You should consider whether that insurance should include (without limitation) cover for:

8.2.1 loss or theft of or damage to a Garment while in your care.

8.2.2 personal injury or death save where caused by Our negligence or that of Our employees, agents or sub-contractors.

8.3 You confirm that in connection with Your hire of a Garment, you are and will be a “Consumer” as defined in Clause 1 above.

  1. Loss and Damage

9.1 You are responsible for, and will be required to indemnify Us for, any loss, damage or defect, other than due to normal wear and tear, which may occur to Garment during the Hire Period (if and as extended by yourself).

9.2 Any amounts due for damage sustained whist the garment is in your care will firstly be charged against your card used at the time of placing the Order. The cost of repairing the damage or defect or replacing the Garment will be invoiced at the time of this charge being applied.

  1. Liability and Indemnity

10.1 We will not be liable for any personal injury or damage to property which results from the improper wearing or use of the Garment.

10.2 We shall be responsible for any foreseeable loss or damage that you may suffer because of our breach of these Terms and Conditions or other terms of the Contract or as a result of our negligence. Loss or damage is foreseeable only if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is formed. We will not be responsible for any loss or damage that is not foreseeable.

10.3 Nothing in these Terms and Conditions or other provisions of the Contract seeks to exclude or limit our liability with respect to your rights as a consumer.

  1. How We use your personal information (Data Protection)

We will only use Your personal information as set out in Our Privacy & Cookie Policy and in line with current GDPR regulations.

  1. Termination

12.1 We shall be entitled to terminate the Hire Period and the Contract in the event that:

12.1.1 You are in breach of these Terms and Conditions;

12.1.2 You have had your personal belongings confiscated in order to satisfy debts; or

12.1.3 You have a receiving order made against You.

12.2 In the event of termination for any of the above reasons:

12.2.1 all payments required under the Contract shall become due and immediately payable; and

12.2.2 We shall have the immediate right to request the immediate return of the Garment or repossess the Garment and may charge You for any reasonable costs involved in such repossession.

  1. Events Outside of Wardrobe Work’s Control (Force Majeure)

13.1 We shall not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), pandemic, epidemic or other natural disaster, or any other similar or dissimilar event that is beyond our reasonable control.

13.2 If any event occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

13.2.1 We will inform You as soon as is reasonably possible;

13.2.2 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability as necessary;

13.2.3 If the event outside of Our control continues for more than 7-days We will cancel the Contract and inform You of the cancellation in writing;

13.2.4 If an event outside of Our control continues for more than 7-days and You wish to cancel the Contract, You may do so by informing us in writing.

13.2.5 If the Contract is cancelled under this Clause 16 before the Hire Period begins, any and all sums You have paid to Us will be refunded in full. Other provisions in these Terms and Conditions regarding the retention of sums paid shall not apply.

  1. Complaints and Feedback

14.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Our customers’ experience is a positive one, we nevertheless welcome the opportunity to resolve any complaints.

14.2 All complaints are handled in accordance with Our complaints handling policy and procedure.

14.3 If You wish to complain about any aspect of Your dealings with Us, including, but not limited to, these Terms and Conditions, the Order, Order Confirmation, the Contract, or about a Garment, please contact Us in one of the following ways:

14.3.1 In writing, addressed to: John Doyle, Wardrobe Works, Studio 10, Stronsay House, Beacon Crescent, Hindhead, GU26 6UG.

14.3.2 By email, addressed to: info@wardrobeworks.co

14.3.3 By contacting Us by telephone on: +44 74 322 66772.

  1. Regulations

We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make the Contract except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You in the Order that We give You or before We provide the Order to You. All that information will, as required by the Regulations, be part of the terms of Our Contract with You as a Consumer.

  1. Information

As required by the Regulations:

16.1 all the information described in Clause 19; and

16.2 any other information which We give to You about hiring a Garment which You take into account when deciding to hire a Garment or when making any other decision about doing so will be part of the terms of the Contract (i.e., Our contract with You) as a Consumer.

  1. Other Important Terms

17.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, We will inform You. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions and the Contract will be transferred to the third party who will remain bound by them.

17.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions and the Contract without Our express written permission.

17.3 The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions or of the Contract.

17.4 If any of the provisions of these Terms and Conditions or the Contract are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions and the Contract. The remainder of these Terms and Conditions and the Contract shall be valid and enforceable.

17.5 No failure or delay by Us or You in exercising any rights under these Terms and Conditions or the Contract means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions or the Contract means that We or You will waive any subsequent breach of the same or any other provision.

  1. Governing Law and Jurisdiction

18.1 These Terms and Conditions, the Contract, and the relationship between You and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of [England & Wales] [Northern Ireland] [Scotland].

18.2 As a Consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 22.1 above takes away or reduces your rights as a Consumer to rely on those provisions.

18.3 Any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, the Contract, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.